Return Policy
Returns & Cancellations
Most of what we sell is either in stock and ready to go, or built to order for your size and delivery date. The two work a little differently when it comes to returns — here's exactly how each one is handled. If anything below doesn't cover your situation, message us and we'll sort it out.
In-stock items — shinai, gi & hakama, accessories
If it shipped from stock, you've got 14 days from delivery to send it back for a refund or exchange, provided it's unused, unworn and still in its original packaging with tags attached. Return postage is on you unless the item arrived faulty or wrong (see below). Once we've received and checked it, we'll refund your original payment method within 5–10 business days.
- Wrong size? Exchanges are the easiest fix — message us and we'll swap it for the right one, subject to stock. If you're near Sydney, you can also collect by appointment and try the replacement on before it's final.
- Shinai that's been used in keiko can't be returned — bamboo takes on wear from the first strike, so we can only accept shinai back in as-new condition.
Pre-order & made-to-order bogu
Most bogu is built to your measurements rather than pulled off a shelf, so once we place your order with our supplier we're committed to that cost. When you order, you choose delivery by sea or faster by air — and that choice also sets your cancellation window:
| Delivery method | Cancel within this window | After that window |
|---|---|---|
| Sea freight | 7 days of your order date — full refund | 50% refund |
| Air freight | 3 days of your order date — full refund | 50% refund |
Air freight moves faster, so we commit the order to our supplier sooner — that's why its window is shorter. Your order confirmation states which method applies and your cancellation date.
Faulty, damaged, or the wrong item
This applies to everything we sell, in stock or made to order. If your order arrives faulty, damaged in transit, or isn't what you ordered, message us with your order number and a couple of photos — we'll cover return shipping and send a full refund or replacement, your choice. This is on top of your rights under the Australian Consumer Law, which we always honour.
Starting a return or cancellation
Message us with your order number and what's going on — wrong size, change of mind, or an issue with the item. We'll confirm which of the above applies and walk you through the next step, whether that's a return label, an exchange, or an in-person swap next time you're at training.